Have questions about your HVAC or refrigeration system? You’re not alone.
We’ve put together a list of the most common questions our customers ask — from equipment care and maintenance to warranties and service scheduling. If you don’t see your question here, feel free to give us a call — our team is always happy to help.
Frequently Asked Questions
What does HVACR mean?
HVACR stands for Heating, Ventilation, Air Conditioning, and Refrigeration. It includes all systems that control temperature, humidity, air quality, and cooling in buildings.
What is a SEER rating?
SEER (Seasonal Energy Efficiency Ratio) measures the efficiency of your cooling equipment. The higher the SEER, the more energy-efficient your system will be.
What does the warranty cover?
Standard factory warranties cover defective parts during the warranty period but usually exclude labor. All equipment we install is registered for a 10-year parts warranty. Extended plans are available to cover both parts and labor.
How often does my HVAC or refrigeration system need maintenance?
We recommend professional service twice a year — ideally in the spring and fall — to inspect key components and keep your system running efficiently.
How frequently should ducts be cleaned?
Most homes should have ducts cleaned every 3–5 years. You may need more frequent cleaning if you have pets, allergies, or see buildup around vents.
Do you offer emergency services?
Yes, we provide prompt emergency repair services to restore comfort and prevent costly downtime for both residential and commercial clients.
How soon can I schedule a service appointment?
In most cases, we can provide same-day or next-day service. For urgent issues, we prioritize emergency calls.
Do you offer maintenance plans?
Yes, we provide customizable maintenance plans to keep your HVAC and refrigeration systems operating at peak performance year-round.
Which brands do you work with?
We service and install all major HVAC and refrigeration brands, and our technicians are factory-trained on the latest equipment.
Do you provide free estimates?
Yes, free estimates are available for new system installations and replacements.